Refund policy

How to Request a Return

To request a return, please contact us at info@maisonhjewels.com

Please Include:

  • Your order number (found in your order confirmation email).

  • The reason for your return request.

You have up to 14 business days after receiving your order to submit your return request. Our team will assess your request based on return eligibility.

Prepare Your Return Parcel

Please include all original packaging and materials. Once your return request is approved, you will receive instructions on how and where to return your package.

Receive Your Refund

Once your item is received, please allow up to 5 business days for processing and review. If approved, you will receive an email confirmation.

Your refund will be issued to your original payment method within 2–3 business days after approval.

Please note:

  • Damaged items are not eligible for a refund.

  • Personalized or engraved items cannot be returned or exchanged.

  • Engraving requests can be made after purchase.

  • If you have any questions, contact us at info@maisonhjewels.com